Privacy Policy

Last updated: March 1, 2025

1. Introduction

KwaWingu (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at tours.kwawingu.com and related services.

2. Information We Collect

We collect information you provide directly:

  • Account information: name, email address, company details
  • Booking data: guest names, contact details, booking specifics
  • Payment information: processed securely through third-party payment processors
  • Communications: messages, support requests, feedback

We automatically collect:

  • Usage data: pages visited, features used, time spent
  • Device information: browser type, operating system, IP address
  • Cookies and similar technologies for functionality and analytics

3. How We Use Your Information

  • To provide, maintain, and improve our platform
  • To process bookings and payments on your behalf
  • To send transactional emails (booking confirmations, OTPs)
  • To provide customer support
  • To send marketing communications (with your consent)
  • To analyse usage patterns and improve our service
  • To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We share information only with:

  • OTA partners (only booking data necessary to fulfil reservations)
  • Payment processors (to process transactions)
  • Infrastructure providers (hosting, email delivery)
  • Law enforcement (when required by law)

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to access, correct, delete, or export your data. You can also opt out of marketing communications at any time. For GDPR-specific rights, see our GDPR policy.

8. Contact Us

For privacy-related inquiries: [email protected]